Trend Micro "Unable to install the update" error - Fixed

Fixed "Unable to install the update" error from Trend Micro Antivirus

You see this message on your Trend Micro program:


Why is my Trend Micro Not Updating?

If you are using Trend Micro security and are experiencing this problem, it is most likely because your computer is not connected to the Trend Micro server. If you are not able to connect to the Trend Multi server for a period of 3 days, then you may be facing a server connection error. To resolve this issue, follow the steps below. Make sure your computer is connected to the internet, and click the "Update Now" button in the Trend Micro program.

If you still have problems with the update, you should contact the Technical Support to get assistance with the problem. If you are not able to reach them, you can use the Feedback entity. This entity is not available at the moment, but it will be available in the future. Please check back later for further information on the Feedback entity. This article was written to help you resolve your Trend Micro installation issue. You can also try the following steps to fix the issue on your own:

Also read:- How To Disable Trend Micro 

Why Did This Happen?


Your computer may have a corrupted Trend Micro update file or conflicting third-party security software.

What Should I Do Next?


Delete the corrupted update file:


  1. On your keyboard, press the Windows + R keys at the same time.

  2. In the Open field, type supporttool.exe, then click OK. The Trend Micro Diagnostic Toolkit should open.

  3. Click (C) Uninstall tab.

  4. Click 2. Delete Now. This will delete the broken update file. Deleting Security Update files

  1. Click Close.

  2. Update the program again.


If the error still appears after doing the steps above, remove the conflicting software on your computer.


If you are still unable to update the software, you may contact Trend Micro Antivirus Support. They can help you with the issue and provide you with the latest version. If you cannot update the product, you can try to contact the company's Technical Support to get an updated version. This entity is not available yet. Hopefully, the issue will be resolved soon. If you do not get a response from them, you can submit your complaint to the Feedback entity.

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